Service & Warranty Policy
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VULCAN-VULCAP AFTER-SALE SERVICE

Over the years, VULCAN-VULCAP have provided the tire retread and repair industry with top quality products that continue to operate profitable for our thousands of customers, and we continue to assist in maintaining your equipment's performance through dependable service. In providing dependable after sales supply and service we have fostered strong ties with our customers as a supplier of equipment upgrades to units and systems we've manufactured over the years as well as for other brands including NATIONAL, Monarch, Flexible Systems, Vulcaflex®  and Spotters.

Our database of VULCAN-VULCAP Records ensures that we supply the right component for your equipment. When you supply the model and serial number of the VULCAN OR NATIONAL EQUIPMENT you have, we can provide the appropriate technical information or operating manuals and performance tips to help keep your equipment functioning efficiently.

SERVICE NETWORK

Even if you've purchased VULCAN OR NATIONAL EQUIPMENT over 50 years ago, our network of dealers is always at your service. Our marketing standard demands that every VULCAN-VULCAP Equipment Distributor have a trained technician with the skills to facilitate your equipment service needs. It is our way of strengthening our commitment to you our customer. If you cannot locate a competent dealer in your area, please contact us directly and we will assist and supply you directly.  Our Cross Reference List for Heatpads and Airbags helps you to determine easily the part # for all VULCAN Section Repair Mold models even for those which have been replaced by later models.

If you require further information contact VULCAN-VULCAP Industries Inc. by e-mail at vulcanize@vulcanvulcap.com, phone: 416-266-0371 fax: 416-266-4251 or write VULCAN-VULCAP Industries Inc., 31 Skagway Avenue, Scarborough, Ontario, M1M 3T9 Canada

WARRANTY

VULCAN-VULCAP INDUSTRIES INC., hereinafter called VULCAN-VULCAP, warrants to the purchaser all new equipment and parts of vulcanizing machinery F.O.B. Scarborough plant for a period of six months from the date of purchase from an authorized VULCAN-VULCAP Dealer or Distributor. Any part which fails because of defect in material or workmanship, under normal use and service, except those which are within the category of normal maintenance, will be replaced on a pro rata basis, provided the defective part is returned by the purchaser to the Dealer or Distributor from which it was purchased and VULCAN-VULCAP's warranty procedure is strictly followed. The warranty does not cover parts which have failed through misuse, mishandling, which have been tampered with or altered or repaired by any unauthorized party to an extent that, in VULCAN-VULCAP’s opinion, the reliability or performance of the equipment has been impaired. Nor does this Warranty cover parts that have been purchased as used equipment.

After obtaining a Return of Goods Authorization from us, please return defective parts pre-paid directly to VULCAN-VULCAP Industries Inc., 31 Skagway Avenue, Scarborough, (Toronto), Ontario, M1P 3T9, Canada. 

This warranty shall not apply if a machine has been installed, altered, repaired or misused to such an extent that in VULCAN-VULCAP's opinion, it affects the reliability or detracts from the performance of any parts of the machine. If replacement parts other than those recommended by VULCAN-VULCAP are used, the warranty for all parts is automatically terminated.

The warranty for Heatpads, Airbags and inflatable mandrels is as follows:

MPB, RTV12, V14, MV20, MV30, MV40A, MV50A, SM180, SM250, V21, V310, V37.5, V45, Vulcaflex® with Vulcatouch®, VRC, 
VTRC REPAIR CLAMPS

 
400 hours of cure or 6 months from the date of purchase by the end-user whichever occurs first.

Any claim under this warranty must be made within the warranty period. This warranty is expressly in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of VULCAN-VULCAP. This warranty applies to new machines only, save to the extent of repairing or replacing parts as above provided. VULCAN-VULCAP shall not be liable to a purchaser or any other person for resultant damages or consequential loss of any kind arising directly or indirectly from the use of its products. In no event shall VULCAN-VULCAP be liable for special or consequential damages resulting directly or indirectly from any defect. Unless otherwise expressly provided in writing, no other guarantee or warranty may be implied.

The above warranty provisions will apply to Vulcaflex® Heatpads and Airbags even when they are being used in connection with Monaflex controls.  This does not relieve the customer from following proper operating procedures and does not cover misuse, improper use or physical damage to Heatpads and Airbags. 

Please Note:
All stated tire sizes related to Section Repair Molds are recommended sizes only.  It is the user’s responsibility by inserting appropriate Airbags, Filler Bags and Adaptors to decide which tire sizes can be repaired safely in the various models!

VULCAN-VULCAP INDUSTRIES INC.
31, Skagway Avenue,
Scarborough, Ontario
M1P 3T9, Canada

Telephone: (416) 266-0371
Fax: (416) 266-4251
E-mail:  vulcanize@vulcanvulcap.com